Anonymous
map-marker Atlanta, Georgia

Bad Delivery & No Refund

Feb 7, 2019 I ordered for Feb 14th Valentines delivery,. spent $55+ for Strawberry gift for sig other, spent $17.99 standard delivery, $14.99 for guarantee by the14th, as well as $14.99 for guarantee delivery Valentines morning.

Delivery made on the 15th of February (Friday) around 3:30PM to my place of business. I left the office at 3PM and did not return until Tuesday, the 19. Note: the office does not open on the weekend and Monday was a holiday. When I got home Tuesday evening the Strawberry were spoiled.

I called customer service on Wednesday and got a boiler room style representative by the name of John or Jon. He did not speak English very well, and it was extremely difficult understanding him. After several requests asking him to repeat what he was saying, I understood he was going to credit my account the full amount less the shipping charges. I asked for an email confirmation and I was told it will be sent.

I never received the email confirmation nor has the refund credited to my CC. I called again on Thursday, the 21st, got another boiler room rep, and was told it may take a few days for the funds to be credited to my account. I asked him to resend the email confirmation that was previously promised. He said their system does not allow him to resend an email.

I find this to be very strange. Today is Friday, the 22nd and I have not received my funds nor have I received an email confirmation This is a very bad company to do business with, and I want ask people to stop dealing with this company. They are crooks. PUT THEM OUT OF BUSINESS.

Radio station should refrain to taking on ads for this company. I will continue attempt to get my refund even if I have to keep call them, and eventually speak to someone in authority.

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Reason of review:
Order processing issue
Natalie M Bqf

The strawberries arrived frozen and rotten inside, impossible to eat!

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We ordered strawberries covered in chocolates and they were absolutely rotten and not fresh inside.When I called then, was transferred to Philippines representative, who were not helpful and rude. I like replacement for a better quality!
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Loss:
$80
Pros:
  • Convenience
  • Product
  • Replacement
Cons:
  • Rotten strawberries
  • Customer service and product
Reason of review:
Not as described/ advertised

Preferred solution: Replacement for the fresh items

Anonymous

Disappointing

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Already a day late on scheduled delivery.
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Reason of review:
Order processing issue
ray m Spn

You did not deliver on Valentines Day morning as expected when you accepted and processed my order #332091****42 Ray Skinner. You did inform me of a $10 credit for the one shipping charge but not

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for the $14.99 shipping charge related to morning delivery ON VALENTINES DAY. Please credit me with the additional amount. Thank you. rskinner46@***.com
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Loss:
$25
Cons:
  • Call center --- terrible
Reason of review:
Problem with delivery

Preferred solution: Price reduction

Joyce K Blx

Did not deliver complete order but charged full price

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Received 1/2 of items advertised. the 1/2 that did arrive was popcorn, marshmallows and nuts for $55.00 plus $15.00 shipping. Called Company, will do not but offer 30% off next order. DO NOT BUY FROM THIS COMPANY
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Loss:
$70
Cons:
  • Unprofessional company
  • Does not return calls
  • Misrepresentation
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Viana Bfr
map-marker Cambridge, Massachusetts

Poor poor poor flowers and berries worst experience ever

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Flowers were broken and dieing berries were small the only thing that was impressive was the cardboard box so bad and so expensive for what i got and what i got was robbed
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Reason of review:
Bad quality
CHARLES B Nqp
map-marker Panama City, Florida

Very satisfied

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I don't understand why there is this many bad reviews, this is the first time I have ordered Shari's berries and everything was perfect, delivered on time, fresh and very tasty.
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Reason of review:
Good quality
Kunal Ihp
map-marker Davenport, Iowa

Frustration with delivery

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Have tried over and over. Busy tone. Delivery that was already a day late, after I paid extra to ensure it got there, showed up today with 11 not 12 strawberries, in a sealed box.
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Reason of review:
Order processing issue
Kim H Lqg
map-marker Waco, Texas

Disappointed

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My husband bought myself and our daughter each a dozen strawberries and has been purchasing them for years, and for the price they are very small! A couple years ago they were worth the money but not really anymore!
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Reason of review:
Bad quality
Zach Qry
map-marker Opelousas, Louisiana

Rural area charge

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They charged me an extra $10 in shipping fees because I live in a rural area they say. 6 strawberries coated me $50 bucks! $14.99 standard ship + $10 rural fee. That’s *** Will no longer buy gifts from you guys.
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Reason of review:
Pricing issue
Russell Bpj

BUYER BEWARE!!!!

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Order and paid extra for valentinea day delivery. Just like everyone else no show! Cannot belive thia company is still in business. Now they will not answer the phone.
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Reason of review:
Order processing issue
Daniel R Cbf

Their service is terrible. You cannot talk to anyone in the US.

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tonight I tried to reach them at their US contact number and got The phillipines. they quote you one price and then charge you another.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Never delivered, never notified, will never use again

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I ordered for Valentine’s Day this year and first of all it was very expensive and shipping was ridiculous and not shown until the end. Then they guaranteed the delivery day and even sent a tracking email on the 13th that said the order would arrive on the 14th. Then on the 14th I received and email saying it wouldn’t arrive till the 15th and only a $10 refund. I understand this is a busy time of year, but at least call sooner or even say you can’t take more orders! And then the order didn’t arrive and still hasn’t. I was never contacted about the missing shipment, and the tracking number showed it was never even started. And me asking the recipient about it ruined the surprise, plus it never arrived so the whole thing was ruined. Next time I’ll just make my own damn strawberries.
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Reason of review:
Order processing issue
Momin Yqo
map-marker Lincoln, California

Unhappy

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People are selling your products outside the business taking money and strawberries are bad
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Reason of review:
Bad quality
Richie Xtk
map-marker Shoreline, Washington

I have one of two orders so far?

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I want to first give them a chance to fix the issue.Flowers, and berries.
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Reason of review:
Order processing issue
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