Anonymous

What a friggin joke

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How does one order a week from Valentine's day which is plenty of time to get a email at 438pm sorry your order will be delivered on Feb 15. What, why and how does this happen even paid extra for delivery on time. Called and no one can answer the question. What pay extra when you can't deliver What a friggin Joke!!!!! Now to write this review you need at least 100 words Really. This makes this worse. WHAT A JOKE {{Redacted}}
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Loss:
$100
Reason of review:
Problem with delivery
Anonymous

Did not deliver

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Placed order for Valentine’s Day . Paid extra for delivery and got nothing . I had to call them to find out they changed my delivery date . Told them to cancel order but they said they can’t it had been shipped. This is the worst experience I have ever had with online sales
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Reason of review:
Problem with delivery
Katoria Dbp

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Verified Reviewer

Horrible experience, didn't deliver as promised.

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Can I give you a 0 stars? I ordered on Monday with delivery set for Wednesday.

I paid extra for "rural" delivery, which is a load of crap. I paid for guaranteed Valentine's day delivery, I also paid additional for guaranteed morning delivery. None of this happened. When I call in at 2 pm, i find out that the delivery date has been updated to February 15th.

The day after Valentine's day. Talk about ruining Valentine's day for my wife? I have a person in a call center that at best can barely speak English. His accent is so heavy I have to ask for a manager to speak with because all he can tell me that I can understand is your delivery date has been updated to February 15th.

Let me tell you, repeating the same thing over and over is really a way to difuse the situation and make a customer happy. I proceed to go on Facebook to see about reviewing your company. Oh wait you can't do that because you've turned that option off. Go figure.

Wouldn't want everyone to know how horrible y'all are huh? I then go to the first post to post a comment about my experience. But then I find countless of the same almost exact same experiences. I'm so disappointed.

And then we get an email to tell us Hooray our order is on the way! Yaaaahh.......day late and a dollar short, literally. You couldn't have updated is yesterday? Or even this morning that my order was delayed.

Even though I paid about as much in shipping to "GUARANTEE" my order would be delivered on Valentine's day and before noon. Is that enough for "What made this experience terrible?" Based on the people that actually received their order I'm a little scared to see what's actually going to arrive. And you won't let people post pictures on facebook???

Oh my! Wow what a pitiful experience, but apparently I'm not the only one.

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Reason of review:
Order processing issue
Json Enn

Not happy

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I ordered flowers and strawnerries for someone and they were delivered today and the flowers looked like they had been cut a week ago and out of water for a week they were ugly they were brown the leafs were damaged
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Reason of review:
Bad quality
Anonymous

Disappointing

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Waited all day for my order for my husband until we finally had to leave a little after 6 pm for work. It never arrived. So disappointed
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Reason of review:
Order processing issue
Resolved
Liora Oog

Resolved: They ruined Valentine’s Day

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Updated by user Feb 15, 2018

They offered a full refund

Original review Feb 14, 2018
I ordered a huge bouquet of roses to impress my wife and show her how proud I was of her this Valentine’s Day. They were guaranteed to be delivered 2-14.

As her friends posted pictures of their flowers I grew ashamed and worried. I looked online and tracked my order was horrified to see that my delivery has delayed and my Valentine’s Day flowers will arrive 2-15 despite the guaranteed delivery.

They should’ve immediately informed me that I would have no flowers delivered for the holiday so that I can make other arrangements. I don’t know what to tell my wife.
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Reason of review:
Order processing issue
Anonymous

Horrible service

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Spent over $100 for 2 doz roses and strawberries, paid extra for am delivery. They came on time but half of the flowers were damaged. Called, called, called then called again sat on hold waiting for ever but since i was going to be in the car for a while i was not going to give up. Finally talked to a women from somewhere in asia who i could barely understand. She offered me replacement, no way, who wants them after valentines day. She then offered 30% refund, no way. I wasnt going to let them off the hook that easy. I think she got sick of me and finally agreed to a full refund which actually showed up on my paypal acct a minute later. Im sick and tired of these subpar companies with bad customer service. Basically i would have accepted a 50% refund but since it took so long to resolve they were going to pay for my valuable time dealing with this crap.
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Reason of review:
Bad quality
Abagayle Kfc
map-marker San Diego, California

Girlfriends berries were never delivered

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I called and it says shipped but no answer when I try to talk to an employee. And all day nothing has been delivered to her house or mine. I put her address down for the delivery. And I even paid extra for them to be shipped before 12 o clock noon today. I am very dissatisfied because my dad always uses Shari’s berries. And if her package says delivered which it is not. I will not be ordering anything else from this company.
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Reason of review:
Order processing issue
Asyah Sba

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Verified Reviewer

Don’t waste your money or time...very disappointed!

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I ordered not one but two different gifts at the same timed that would be delivered to two different people in two different states. I recieved the same problem with both orders. Which is I recieved a delivery confirmation text only to find out that my best friend in MA and My daughter in VA did not receive the gifts. I first called the delivery company to find out what went wrong but they told me I needed to contact Sharies Berried to resolve the issue. After being put on hold for a substantial amount of time my representative was not compassionate for the disappointment I was going through because my gifts were not received on Valentine’s Day but she barely comprehended what I was saying to her. She did agree to replace the lost shipment but currently they were sold out of my original orders. Very disappointing.
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Reason of review:
Order processing issue
Anonymous

Worst ever.....hung up on every time.

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Valentines delivery......strawberries ruined...can not talk with anyone who speaks English....they keep hanging up on me....tried 3 times with no luck....hopefully my sister-in-law can cancel the credit card charges....they can't find our order...even the order # is incorrect....it's their order # ........now we are waiting to speak with a supervisor, but no one is available. They are real busy due to the holiday, so I feel bad for my family, who spent good money for a gift, but chose a fraudulent business to send out the gift.

Hopefully, other's will hear and decide to stop shopping with these people. Now they are arguing about whether the order was ever placed.

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Loss:
$50
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Pissed off customer

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I ordered some covered strawberries with cake pops for my daughter for Valentine’s Day and i ordered it on feb. 8.

I paid extra for delivery to be delivered on Friday.14th but when i checked the status of the delivery it said estimated delivery will be feb. 15. I called customer service and told me they only deliver on Thursday. So i told the guy why would they do false advertisement and wanted to pay extra for delivery on Valentine’s date when they don’t deliver that day.

Need less to say this company is having false advertisement and over priced for shipping and handling and adding other surcharges. They hooked you with a cheap strawberries and when it comes to s&h and other charges it racks up your bill. I will never order from this company again.

I ordered a few times with the company and never disappoint me until now. I will never order anything from them anymore.

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Reason of review:
Problem with delivery
Anonymous

Shari’s Berries does NOT deliver (literally)

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I would advise absolutely NO ONE to order from this place. My boyfriend placed an order to have these delivered on Valentine’s Day and paid extra to make sure it was delivered by noon.

Noon came and went, and still nothing showed up. Upon tracking the package, he learned that they had changed the delivery date to the day after. What is the point in ordering something for Valentine’s Day when it won’t be delivered on that day? He spent an hour on the phone trying to talk to customer service, being hung up on multiple times.

Finally, he is able to talk to someone just for them to tell him that he can either have a full refund and nothing will be delivered or he can pay the full price (including the extra that was paid for early delivery) and they will be delivered the day after Valentine’s Day. This is absolutely unacceptable and I feel everyone should be forewarned before they end up having to same problem.

If you want something delivered on the actual day you were told it would be, DO NOT order from this place. Save yourself the hassle and disappointment and go elsewhere.

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Reason of review:
Problem with delivery
Anonymous

Did Not Receive Order

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Ordered berries & flowers to be delivered for Valentine's Day. The order was never delivered.

Very poor customer service, difficult to understand (possibly offshore) and difficult to deal with. They said their tracking indicated the order was delivered and signed for, except it was not delivered, and we've never heard of the name they claimed signed for it. I would not recommend doing business with this company. Shari's Berries and Pro Flowers are difficult to find on Yelp.

They hid behind their parent company Provide Commerce out of San Diego. A number of negative reviews out there about Provide Commerce.

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Loss:
$81
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

I received the combo roses and strawberries for Mother’s Day. The roses were a complete loss.

Received on Saturday and they are ready to be tossed today (Tuesday). Some flowers were broken off stems when I received them. Many look rotted and the pedals were falling off. I was at home when they arrived and immediately did as was instructed.

The chocolate on the berries was cracked and the berries mushy.

Feel terrible for my kids who sent them. It was a total waste of their money!

Anonymous

Use Edible Arrangements instead!!!

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Sharis Berries - Use Edible Arrangements instead!!!
Ordered roses and chocolate covered strawberries for my mom for Valentine’s Day. Strawberries look the ups guy had played soccer with the package. Chunks of chocolate missing. Topping smeared on the inside of the box. Strawberries all different sizes. Thank god my mother is more “it’s the thought that counts” type, but I will never use them again. Ordered from Edible arrangements for my bf and had no issues whatsoever.
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Pros:
  • Good product at times
Cons:
  • Poor quality
  • Strawberries all broken and mushy
Reason of review:
Bad quality
Anonymous
map-marker Charlotte, North Carolina

Worst Valentine's Day gift Ever

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Sharis Berries - Worst Valentine's Day gift Ever
Sharis Berries - Worst Valentine's Day gift Ever - Image 2

I placed my order on Feb. 1st.

I paid for Guaranteed delivery and early morning delivery as offered on the website. The gift was supposed to be delivered before 10:30am on Feb. 14th. At 12:00 my wife had not text me yet and I had not received a conformation the delivery had been made.

I went on the website to find out the gift had just had a FedEx label created at 6:10am on Feb. 14 and still had not been picked up by FedEx. The FedEx website says anticipated delivery date 2-14 and scheduled delivery 2-15. You would think Sharis Berries would have been contacting me at that point this morning.

Nothing I called customer service to get some guy that could barely speak English. I repeated the order number 4 times and he kept says the phone line connection was breaking up. The connection seemed fine to me on my end. I finally asked him where he was located and he told me the Philippines.

All he had to say after he looked my order up is that they will be delivered tomorrow 2-15. I asked him if he knew that Valentine's day was today and if he noticed I paid for guaranteed delivery today 2-14. Kept telling me the berries will be delivered on Feb. 15th.

I lost my cool with him and demanded my money back. $98.17. He said he would get me a refund and the phone went on hold. I waited 20 minutes and no one came back on the phone.

I have emailed CS from the website and have not received a call back, a reason or an email back. Nothing. I view this as false advertising for a company to offer a service and charge you for it and not give you the service. It is not like I just ordered the berries the day before.

13 days in advance should have been plenty of time to get my order out on time and I should have been way up in the order list to get out on time. There is just no excuse for this and nothing to make up for the missed Valentine's Day gift. Needless to say my wife of 26 years is very understanding but this could be a horrible experience for some. My HR manager across the hall from my had this same experience two years ago and warned me about this company.

It looks like this company can not handle the big demands of holidays and over commits to orders.

Don't sell me a product and a service you can't delivery. My god it was only 50 miles from the shipping location to the delivery location.

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Loss:
$200
Pros:
  • Great reeling you in
Cons:
  • Sorry service
Reason of review:
Problem with delivery

Preferred solution: Full refund and a reason why my order did not get delivered. Order # 331227563529

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