Not resolved

A friend ordered 12 dozen of champagne chocolate covered strawberries to be delivered to me on Valentine's Day. The order was placed on 02-04-2019 (10 days before delivery date).

My friend received a confirmation for delivery by noon on 02-14-19. Today is 2-15-19 @ 1:09pm. I still have not received my berries. This was supposed to be a surprised but after he was surprised that I never received the berries; he had to let me know so that we could begin tracking.

According to the tracking info, UPS will deliver by the end of the day, today (2-15-19), a whole day after Valentine's Day. I was supposed to get off at 12pm, but is working a few hours over. So when UPS tracking shows will deliver by the end of the day, BY THE END OF WHOSE DAY...THEIRS OR MINE???

ALSO, following up on the orders with the company is horrible.

You will never reach a live person.

The Steve Harvey Morning Show may need to reconsider promoting so hard for this company. The Service, from order to delivery SUCKS!

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

Sharis Berries Cons: Ordering.

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