Not resolved

I ordered flowers and chocolate covered strawberries for my mother in law for Mother’s Day. They were delivered and when my mother in law opened up the roses the petals fell off every rose.

I called customer service and I got a woman who I could barely understand (call center likely overseas). She stated this was not normal of there business apologized and actually upgraded my replacement order to 12 roses instead of 6 and 12 chocolate dipped strawberries instead of 6 but they could only deliver it today so I said fine and moved on. Well my mother in law received the replacement order today and the roses were fine but the chocolate was melted and she said it was not edible.

I am really annoyed by this as the tracker indicates my order was on a truck for almost 6 hrs before it was delivered. I will never order again from this company.

Product or Service Mentioned: Sharis Berries Fruit Arrangement.

Reason of review: Damaged or defective.

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