I just had a similar experience as the person did on 1/19/17 that wrote in regarding delivery charges. My daughter's birthday is tomorrow and I went online looking to order her something.
I have done "last minute orders" or "same day delivery" before with no issues. I realize that this can be expensive so I intentionally searched for the best deal and ended up purchasing a Groupon ahead of time allowing me to get $40.00 worth of merchandise for $20.00...so 50% off. This should have been a good deal since the items I was looking at prior on Shari's Berries was just under $43.00. I also had a 10% off discount code for a "first time buyer" but evidently Shari's Berries identifies the Groupon as a regular discount code and you can only use one of them and obviously that was going to be the better one.
So, I have a $40.00 Groupon credit and the items were $42.97.......so that leaves me with just under $3.00 owed plus delivery. This is where the problem comes in. It gave me the option of delivery for tomorrow on my daughter's birthday but did NOT disclose that this was considered "rush", it stated "standard delivery" with no amount disclosed for it other than to ask if I wanted to pay an ADDITIONAL amount for delivery before noon, I declined. Reading in the initial information, it appeared the delivery charge would be around $15.00.....so I expected a total of about $18.00 with the remaining balance.....wrong!
It wasn't until the very last screen and after it asked for all of the credit card information AND asked for confirmation of the information (and therefore confirming the order) did it give me the final screen that then told me how much I was being charged! It turned out to be $16.99 for that "standard delivery" another $4.99 for "rush delivery" plus $5.36 in tax on top of the remaining balance and the final charge of $30.31! Now keep in mind that I had already spent money on a Groupon and the total for a dozen strawberries and 4 little truffles was going to cost a total of $70.31! That is ludicrous, they better be rolled in gold for that amount!
I go in to see if I could edit my order as I only had so much to spend on my credit card without going over for this and was going to see if I could get something a little less expensive. It did give me the option to "modify" or "cancel" my order but the only thing it allowed me to modify was the personal information, NOT the order. So the only option I had was to cancel it and start over! The bigger problem came in when I called customer service to complain about the non-disclosure of the delivery charges until too late and got lots of apologies but no satisfaction.
They had already charged my credit card which meant the money I had allocated for this purchase was already "on hold" and non usable. They said it would be 5-7 days before it would be returned....what? When I complained more, she said she could send an email to another department to release the hold sooner but it would still be 48 hours at least. So I said to her, "since you already have my money, could you just re-process the order "as is" and I'll just have to pay your very expensive delivery charges and probably go over my limit on my credit card just so that my daughter can have a gift from me tomorrow?"......."no, she can't do that either"!!!
So, Shari's Berries not only charges you crazy delivery fees without prior full disclosure but will give you the option to cancel your order if there is an issue but they will charge your credit card first and then make you wait to get your money back.....thumbs down to you Shari's Berries! If I'm not mistaken, this is why I haven't ordered directly from you in years! This has "scam" written all over it!
P.S.- Since I needed to speak to my daughter regarding her birthday delivery not coming and to tell her what happened, she just confirmed that I was indeed upset a couple years ago for the same misleading practices with Shari's Berries and reminded me that her berries at that time were soggy and not very fresh also. I guess this time we dodged a soggy chocolate covered strawberry bullet but unfortunately, at the expense of my daughter not receiving anything for her birthday and me being out of the money to go to a respectable, accommodating company!
Review about: Delivery Service.
Reason of review: Order processing issue.
Monetary Loss: $70.
Preferred solution: Let the company propose a solution.
I didn't like: High non-disclosure of delivery charges until order is completed.