Not resolved

My brother had very thoughtfully sent us what he thought would be a great Christmas Treat. It was a box of Sheri's Berries.

These were strawberries dipped in milk and white chocolate. However the very unfortunate surprise was a box of very crumbling unripe, previously frozen, very undersized and unappetizing berries. The attached photos says it all. We notified my brother what we received and rather than refund his money, they said they would send yet another box of berries after Christmas.

They refused to refund his money which would have been the most appropriate remedy.

Now we will receive another box and I would suspect will be in the same condition. Tis "Not" the Season for Fresh Strawberries.

Product or Service Mentioned: Sharis Berries Arrangement.

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