FedEx didn't even attempt to deliver the package, even though they knew damn well there were perishables inside the box. By the time the delivery would have been made, the strawberries would have been bad.
SB needs to re-evaluate their contract service with FedEx because I would not trust them to deliver something "by the end of day".
I'm sure the berries were delicious, but they never made their way to the person that they were intended to go to. This person now has to go out of their way to get a present that was intended for all that they do and the fact that they go above and beyond their normal call of duty.