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I have been a customer of Shari's Berries for several years, and I have always been satisfied with the deliveries and products. One year I did have a problem, and delivery was two days late, so I spoke with customer service, they resolved the issue, refunded shipping, etc.

Those were US based customer service reps, that spoke good, clear English. Today I cannot deal with their customer service, they are difficult to understand, soft-spoken, foreign with heavy accents, and unable to correct the problems I see on the web site order form. Customer service is terrible now, I have to phonetically spell everything, including my name, they can't find my account in their system, unable to give me the special that was advertised on the web site, and just keep apologizing, with no result.

I'm moving on, going to find another service. Shari is dead to me....

Reason of review: Poor customer service.

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