Product: Sharis Berries Customer Care Clear all filters (59 of 59 reviews match)
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Sharis Berries - Customer service poor and not truthful

1.5
Details
Customer service said they would replace the dozen I was to get for Xmas and by Feb 12. Have not gotten
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Review
#1195949 Review #1195949 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service

Sharis Berries in San Diego, California - Awful. Will never order from them again!!

1.0
Details
I never actually made the order. Called customer service because the ordering process online froze up. Couldn’t understand the foreign accent of the service rep. Gave up and called Mrs. Field’s cookies. They were very accommodating. I ordered cookies instead.....
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Review
#1191230 Review #1191230 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Order processing issue
1.0
Details
Valentines delivery......strawberries ruined...can not talk with anyone who speaks English....they keep hanging up on me....tried 3 times with no luck....hopefully my sister-in-law can cancel the credit card charges....they can't find our order...even the order # is...
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Review
#1189816 Review #1189816 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
1.3
Details
I placed an order for Valentine's Day two days before February 14.I ordered from my phone. Granted I had my Todd their crawling over me at the same time but, first of all, it was not terribly clear on the mobile version of the website what the delivery charges were....
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1 comment
Anonymous
#1479852

Had an awful experience ordering from Shari’s Berries for Mother’s Day 2018. The customer service rep kept calling me by a different name and was very confused with the ordering process.

It is obvious that English is not their first or even second language.

Will not spend a half an hour ordering from them again. Not worth the hassle.

Review
#1189605 Review #1189605 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Order processing issue
I was on the phone twice for a half hour each time.I had to spell almost every word! Get people who can speak understandable english and understand english!I will NOT order again, first experience was ridiculous!!
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1 comment
Anonymous
#1432538

I was on phone placing order for 40 minutes. All...done right?

Nope! When I called to check there was NO RECORD of my order.

So my 3 daughters will be disappointed on Valentines Day. And yet I placed a separate order for a daughter in a different state - but I placed it by internet - and it arrived safe and sound!!

Review
#1188626 Review #1188626 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Order processing issue
I called tonight and after a 10 minute wait on hold i got someone who didnt understand english very well after about 10 minutes just trying to spell my first name(4 letters) i hung up.Called back waited 5 minutes same guy. Called back a third time and got a lady. Same...
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Review
#1187864 Review #1187864 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service

Sharis Berries - WTF!!!

1.0
Details
After spending 18 min on the phone trying to order with someone who dont speak english very well. Order 1 12 long stem with 12 strawberry Order 2 bear with 12 strawberry Order 3 bear with 12 strawberry I was told i couldnt order another bear on my order WTF its 3 orders.. After explaining this over and over i asked for a super i was told they was all busy. I finally hung up this place is a joke..
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Review
#1187722 Review #1187722 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Order processing issue

Sharis Berries - Do NOT order from SHARI’S BERRIES

2.1
Details
Put hold on my account for TWO ORDERS! Called customer service MULTIPLE TIMES! Very hard to understand PLUS, get a different answer each time and NO HELP!!! VERY FRUSTRATING! I WILL NEVER,EVER USE OR RECOMMEND!!!!!
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Review
#1187018 Review #1187018 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service
1.0
Details
February 6 and 7 Nearly impossible to understand 3 customer service people Would not send me to someone without accent Customer representative did not give me a conformation number or a text conformation Ask to speak to a supervisor Was refused This was an extremely...
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Review
#1184850 Review #1184850 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Cons
  • Customer service
Reason of review
Order processing issue
Ordered....cancelled....talked to a representative, but could not get a manager, AND I DO NOT SPEAK TAGALOG!May be a good product, but customer service is horrible. Never again, and I urge others to go somewhere else. After the nightmare of Shari's, we discovered there...
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Review
#1182439 Review #1182439 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service