Product: Sharis Berries Customer Care Clear all filters (59 of 59 reviews match)
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Sharis Berries - Website problem

5.0
Details
The website kept trying to change my shipping address. I had to call to order the berrys. Ruth took care of everything.
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Review
#1656329 Review #1656329 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Good customer service

Sharis Berries - I have usually had Excellent customer service. This time the CSR told me she could NOT help me with my order...go online

CSR said go online...Couldnt help me with ordering
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Review
#1648235 Review #1648235 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service

Sharis Berries in Boca Raton, Florida - Trying to place order

2.8
Details
I got all the way to PayPal screen twice over and it gave me no where to make actual payment. I am a frequent PayPal client and stock owner and I was so close to cancelling. My neighbor loves Shari’s Berries and I just adopted a pup that runs and plays as I am one floor above her I thought this gesture would make her smile. The service by telephone while finally co plate was long and exhausting not to mention that I had to ask for 3 revisions on the price I should have received on line originally. Opinion: if my neighbor did not have a love ( good for you) of your product which I too like, I would have not placed the order Dead
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Review
#1632445 Review #1632445 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Order processing issue
4.2
Details

Update by user Jun 24

I received this via Email: Thank you for contacting us. As requested, we have cancelled your order.

Please be assured that your account has not been charged.

Any payment authorization in your account will be automatically removed. If you have any further questions,...

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Resolved
Review
#1567860 Review #1567860 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Pros
  • Ease of oredering
Cons
  • No one responded on emails
Reason of review
Return, Exchange or Cancellation Policy
I cancelled my order and they said it was successfully cancelled but I was still charged. They said to cancel it with PayPal and PayPal said that sharis Berries is suppose to cancel the authorization with them..
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1 comment
HelpCenter_PissedConsumer
#1686388
On Behalf of Pissed Consumer Help Center
According to Sharis Berries refund policy if you have any problems with refunds you should contact their customer support. Sharis Berries customer support contacts: phone 877-237-7437, email wecare@customercare.berries.com
Review
#1532866 Review #1532866 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I was on the phone with customer service with someone from India not the United States only to get a refund for free delivery which I was charged $31.96. The customer service agent in India accent was so thick and he was getting very fresh trade it cause he could not...
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Review
#1531890 Review #1531890 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Problems with payment

Sharis Berries - Need help using Groupon

2.9
Details
She acted like she couldn’t understand English I repeated my code 5 times she sill didn’t get it I asked her to transfer me to someone else she hung up
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Review
#1531794 Review #1531794 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service

Sharis Berries - You changed my shipping date

I contacted them spoke with someone who was hard to understand told them I needed to change the date and she did I get home and I get an email of 66 dollar charge when I had already paid 56 for the first order now I’m pissed email thru PayPal as well
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Review
#1531206 Review #1531206 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Order processing issue

Sharis Berries - Horrendous Service

1.0
Details
I called to question the charges on my order. The man who answered the phone and spoke very poor English. He refused to place someone else on the phone who spoke better English. He refused to cancel my order. The order amount was almost double what I understood I would be charged. I won’t order canceled and I cannot find how to go about doing it. My phone number is 502-439-3970.
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Review
#1530788 Review #1530788 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service

Contact Sharis Berries Customer Service

Website:
www.berries.com
Mailing Address:
Attn: Customer Service FTD Companies, Inc. 3113 Woodcreek Dr.
Downers Grove, Illinois 60515
United States
Phone:
(877) 237-7437
All Sharis Berries Contacts

Sharis Berries Reviews

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Sharis Berries reviews

Sharis Berries in Mount Laurel, New Jersey - Phone service terrible

I am a return user. Trying to order on the phone is HORRIBLE. I spoke to 3 different reps, none of whom spoke understandable English. Not only can they not speak English they cannot understand it as they misspelled my email address after a lengthy conversation. Have you ever tried to use the call service? If someone has, the person in charge should be fired for cause. No way should you treat people who want to use your product in this manner. It is a classic example of how to screw up a simple process.
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Review
#1530144 Review #1530144 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service