Product: Sharis Berries Customer Care Rating: 2 Stars Clear all filters (8 of 59 reviews match)
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Sharis Berries - No person that can speak and understand the English language.

1.6
Details
I made an order and somehow I did something to take out the 25% discount. I did not confirm my order for this reason so I did not have an order number. When I called and tried to discuss this with some one the person who answered both times when I tried to call could not understand and could not even pronounce my name correctly. I asked for someone to talk to that knew the English language clearly and I was told that there was not a person there. I am not prejudice against foreign people but when they conduct business in this country which primarily English speaking they should have someone available who can speak and understand the language clearly or the license to sell and market in this country should be revoked.....
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Review
#1528779 Review #1528779 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Cons
  • Cust ser awful no one available who speaks english lang clearly
Reason of review
Poor customer service
Preferred solution
to have someone contact me to resolve this communication error since there is no way to change on the order.

Sharis Berries - The WORST

1.8
Details
They send you 25% off coupons that you can't use. To use it they make you call India and speak to one of the service people who have no idea what they are doing.if you have a problem with them you can forget it. They JUST DO NOT CARE.
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Review
#1463377 Review #1463377 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service
1.6
Details
I went online March 13, 2018 and placed two orders to be delivered for Mothers Day in May a two month head start. I paid for each with part Groupon, part debit card. I never received any communication about the order after I received confirmation that my order was...
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Review
#1254415 Review #1254415 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Cons
  • Extremely poor quality and know follow up
  • Poor customer service and poor order processing over phone
Reason of review
All of the above. poor customer service, order processing issue, delivery, policy
Preferred solution
Let the company propose a solution
Tags
  • customer service liars
  • Poor Quaility

Sharis Berries - Customer service poor and not truthful

1.5
Details
Customer service said they would replace the dozen I was to get for Xmas and by Feb 12. Have not gotten
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Review
#1195949 Review #1195949 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service

Sharis Berries - Do NOT order from SHARI’S BERRIES

2.1
Details
Put hold on my account for TWO ORDERS! Called customer service MULTIPLE TIMES! Very hard to understand PLUS, get a different answer each time and NO HELP!!! VERY FRUSTRATING! I WILL NEVER,EVER USE OR RECOMMEND!!!!!
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Review
#1187018 Review #1187018 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service

Sharis Berries - Frustration in try to place order since Dec 1

2.3
Details
When I finally got a hold of customer service all I got was were sorry that happened I'll place your order now I didn't want to place my order I wanted to do it online because I I wanted to put something on a card that I didn't want to be announcing over the telephone I my name s h a ri A n d e r s o n. I used to be a very good customer sent to my doctor's friends relatives now I remember why I stopped you had such wonderful customer service everyone so plate I wish I could say it's gotten better but it's gotten worse and I'm sorry to say I probably won't be ordering from Shari's Berries anymore and I'm really disappointed cuz you do have a good product but your customer service has not gotten better it's gotten worse if I had been able to order the product when I wanted to I wouldn't have had to spend special shipping all the customer service person could say to me is oh I can take your order then I have to pay special shipping I have to read what I want put on the card I wanted to see what was going on the card anyway there's no need for any of that I'm really disappointed because I have recommended to everyone and now I'm going to have to say hey I was wrong
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Review
#1149730 Review #1149730 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Order processing issue

Sharis Berries - No one can speak fluent English

2.2
Details
Was on the phone for 1 hour and they couldn't get email address right to save there life!!!!!!!!
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Review
#1149347 Review #1149347 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Reason of review
Poor customer service

Sharis Berries - Horrible customer service

2.4
Details
We are trying to send a gift to my Mother-in-Law for the second year in a row, because she loved the gift we sent so much last year. We placed the order 30-April, and it was to have been delivered yesterday, 11-May. When we realized my husband had not been charged (and we hadn't received anything beyond the initial confirmation), he call customer service. He could barely understand the woman who took the call, but was assured the item would be delivered yesterday, and we received another confirmation. Today, we still had not heard more, so called again. The customer service rep asked the same questions over and over, and refused our requests for either her name, or to speak to a manager (she could fill out a form that would have someone respond to us in 24-48 hours for this item to have been delivered yesterday). We called a third time, and finally got someone who was able to tell us the item was cancelled last Thursday, because the name on the credit card (my husband) did not match the name on the Sherri's Berries account (mine). We had to figure this out ourselves, because they kept saying the billing address was wrong - which it was not. We have the same address, just different names. Finally, after both of us being on the phone for about an hour, this was resolved. I asked for confirmation that the item would arrive for my mother-in-law in time for Mother's day. No, the item we ordered was now unavailable, and would be there 23-May. I asked what other item could be sent in its place, and again was told the same things over and over. Communication with the service people was dreadful. I finally gave up. We're ordering from 1-800 Flowers and Fannie May.
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Review
#1046294 Review #1046294 is a subjective opinion of poster.
Service
Sharis Berries Customer Care
Pros
  • Pervious orders i made and had no problems
Cons
  • Cancelled order without notification
  • Poor customer service
  • Poor customer service and poor order processing over phone
Reason of review
Poor customer service
Loss
$65
Preferred solution
Let the company propose a solution

Contact Sharis Berries Customer Service

Website:
www.berries.com
Mailing Address:
Attn: Customer Service FTD Companies, Inc. 3113 Woodcreek Dr.
Downers Grove, Illinois 60515
United States
Phone:
(877) 237-7437
All Sharis Berries Contacts

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