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1.3

Sheri”s Berries EPIC FAIL for Valentine’s Day 2018!!!! Ordered on 12th, no problems.

Confirmation for 12 dozen swizzles covered berries and 9 cheesecake bites. To be delivered Valentine’s Day. Paid 19$ extra in delivery fee for that day as well. Well that morning I checked the tracking and it was just received in New Jersey at 7 am that morning.

No way it was arriving in central Virginia that day! It did not come and as of 1pm on the 15th. It still isn’t delivered. The company says it was given to FedEx on 13th by 4 pm....

I call during the day and was cut off 3 times and got idiots... one of them when I was giving them the number “8”.... and after giving him the number for the fifth time he read it back as a “6”... they even said I can’t find any order for me and passed me off 3 times...

The customer service lines are staffed with people with a low grasp of the English language. I won’t be buying there ever again. I am a repeat customer that they have lost due to quality of product and now the poor service. It took 40 min on phone last night to give more back than the delivery charges.

So... 100% satisfaction guarantee. They are not willing to stand by that willingly at all. THAN YOU sheris berries for making me look bad.

But you will loose a lot of future business. I’ll keep the word out for you!!!!

Reason of review: Order processing issue.

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